At Smokes Station, we strive to provide you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a transparent Refund Policy to ensure your satisfaction.

  1. Eligibility for Refunds:

    • Refunds may be issued for eligible items returned in accordance with our Returns Policy.
    • To be eligible for a refund, the item must be unused, in its original condition and packaging, and returned within 3 days from the date of purchase.

  2. Refund Process:

    • To request a refund, please contact our customer service team at contact@smokesstation.com or +1 240 593 3345 to initiate the refund process.
    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

  3. Non-Refundable Items:

    • Certain items are not eligible for refunds, including but not limited to:
      • Opened e-liquids, cartridges, or consumable products for hygiene reasons.
      • Used vaporizers, smoking devices, or accessories.
      • Personalized or customized items.
    • We reserve the right to refuse refunds for items that do not meet the eligibility criteria outlined in our Returns Policy.

  4. Shipping Costs:

    • Shipping costs associated with the original purchase are non-refundable.
    • If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to an error on our part.

  5. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
    • We may request photographic evidence of the damage or defect to facilitate the resolution process.

  6. Policy Updates:

    • We reserve the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page, and the revised date will be indicated at the top of the policy.

If you have any questions or concerns about our Refund Policy, please don’t hesitate to reach out to us. Your satisfaction is important to us, and we’re here to assist you throughout the refund process.

Last updated: 27 March, 2024